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Lungelo Msomi is currently pursuing a Master’s degree in Public Administration at the University of KwaZulu Natal. The questionnaire is for academic purposes only and is not an investigation into eThekwini Municipality or you as the respondent. There will be no monetary benefits or anything of the sort for participating in this study. Participation is completely voluntary and anonymous. Please answer all questions to the best of your ability.
   
View: 

1. Gender

 Female
 169 (47%) 
 
 Male
 189 (53%) 
 

Total: 358

2. Age

 28
 27 (8%) 
 
 53
 (1%) 
 
 51
 (1%) 
 
 24
 13 (4%) 
 
 26
 29 (8%) 
 
 36
 (3%) 
 
 45
 (3%) 
 
 25
 30 (8%) 
 
 55
 (1%) 
 
 27
 13 (4%) 
 
 35
 11 (3%) 
 
 43
 (1%) 
 
 52
 (1%) 
 
 30
 20 (6%) 
 
 42
 (2%) 
 
 49
 (2%) 
 
 39
 (1%) 
 
 44
 (2%) 
 
 37
 (2%) 
 
 41
 (2%) 
 
 29
 11 (3%) 
 
 59
 (1%) 
 
 40
 (1%) 
 
 22
 10 (3%) 
 
 31
 (1%) 
 
 32
 (2%) 
 
 38
 11 (3%) 
 
 57
 (1%) 
 
 48
 (1%) 
 
 46
 (2%) 
 
 23
 22 (6%) 
 
 33
 13 (4%) 
 
 62
 (1%) 
 
 34
 (2%) 
 
 54
 (1%) 
 
 63
 (0%)  
 64
 (1%) 
 
 65
 (0%)  
 60
 (1%) 
 
 47
 (1%) 
 
 61
 (1%) 
 
 58
 (1%) 
 
 18
 (1%) 
 
 20
 (1%) 
 
 21
 (0%)  
 19
 (0%)  

Total: 358

3. Education Level

 Less than Matric
 31 (9%) 
 
 Matric
 42 (12%) 
 
 Post Matric Certificate
 36 (10%) 
 
 Degree
 85 (24%) 
 
 Diploma
 70 (20%) 
 
 Postgraduate Degree/Diploma
 94 (26%) 
 

Total: 358

4. Number of years working for eThekwini Municipality

 5
 13 (4%) 
 
 21
 (1%) 
 
 15
 15 (4%) 
 
 3
 16 (4%) 
 
 2
 25 (7%) 
 
 4
 (2%) 
 
 8
 12 (3%) 
 
 1
 18 (5%) 
 
 17
 (2%) 
 
 1.5
 (1%) 
 
 22
 (1%) 
 
 7
 (2%) 
 
 3 years, 2 monts
 (0%)  
 30
 (1%) 
 
 FOUR
 (0%)  
 2 yrs 2mnths
 (0%)  
 5 years
 (1%) 
 
 12
 (1%) 
 
 19
 (0%)  
 4 Sears
 (1%) 
 
 1year 8 months
 (0%)  
 2 years 10 months
 (0%)  
 24
 (0%)  
 13
 (1%) 
 
 29
 (1%) 
 
 6 months
 (1%) 
 
 6
 18 (5%) 
 
 3 months
 (0%)  
 10
 (2%) 
 
 9
 (1%) 
 
 6.5
 (0%)  
 4 years
 (1%) 
 
 23
 (1%) 
 
 27
 (1%) 
 
 39
 (1%) 
 
 0.4
 (1%) 
 
 16
 (2%) 
 
 11
 (1%) 
 
 12 years
 (1%) 
 
 1/3months
 (0%)  
 32
 (0%)  
 26+
 (0%)  
 20
 (1%) 
 
 7 years
 (0%)  
 03
 (1%) 
 
 2yrs 8months
 (0%)  
 1 month
 (1%) 
 
 20 MONTHS
 (0%)  
 8 years
 (0%)  
 0
 (1%) 
 
 10 months
 (1%) 
 
 10YEARS
 (0%)  
 33
 (1%) 
 
 08
 (0%)  
 10 years
 (0%)  
 37
 (1%) 
 
 8mths
 (0%)  
 40
 (0%)  
 25
 (0%)  
 19 years
 (0%)  
 Two years
 (0%)  
 26
 (0%)  
 0.5
 (0%)  
 nil
 (0%)  
 6 YEARS
 (1%) 
 
 06
 (1%) 
 
 1 Year
 (0%)  
 5 months
 (0%)  
 5yrs
 (0%)  
 FEW MONTHS
 (0%)  
 14
 (1%) 
 
 one year
 (0%)  
 18
 (1%) 
 
  4
 (0%)  
 6 years, 11 montths
 (0%)  
 17 permanent
 (0%)  
 42
 (0%)  
 41 YEARS
 (1%) 
 
 18 and 2 months
 (0%)  
 8 MONTHS
 (0%)  
 9months
 (0%)  
 2 months
 (1%) 
 
 5 Months
 (0%)  
 16 years
 (0%)  
 9 YRS
 (0%)  
 2years
 (0%)  
 none
 (0%)  
 Three
 (0%)  
 Quae optio vel voluptas officia quaerat
 (0%)  
 3 years
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 (0%)  
 https://mayphatdienvogia.com/may-phat-dien-cong-nghiep/may-phat-dien-cummins/
 (0%)  
 https://mayphatdienvogia.com/may-phat-dien-cong-nghiep/may-phat-dien-mitsubishi/
 (0%)  
 http://www.teisan.com/
 (0%)  
 http://karanganbunganusantara.com
 (0%)  
 01
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 Penis enlargement pills
 (0%)  
 4 months
 (0%)  
 https://www.webagendomino.com/
 (0%)  
 <a href="http://fixthephoto.com/services/background-retouching">http://fixthephoto.com/services/background-retouching</a>
 (0%)  
 http://fixthephoto.com/outsource-retouching-services
 (0%)  
 http://wedding-retouching.com/professional-portrait-retouching-services
 (0%)  
 http://nuderetouching.com/portrait-retouching-service
 (0%)  
 http://highendbeautyretouching.com/advertising-retouching
 (0%)  
 http://weedit.photos/wedding-photo-editing-service/
 (0%)  
 https://damagedphotorestoration.com/colorizing-photos
 (0%)  
 Book hotels in Vietnam to get cheapest price
 (0%)  
 Du Lich with http://www.dulichso.com
 (0%)  
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 (0%)  
 yoga
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 Rishikesh has each motivation to be at the pinnacle of vacation destination. The city favored with hypnotizing magnificence is a mystery to
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 2 YEARS
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 http://rumahjasagroup.com/ https://syair4d.com/ https://kodetogels.com/ http://omlagi.com http://pokerwarung.com https://www.ncrsport.com/
 (0%)  
 https://bathmatesolution.com/
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 http://sbonaga.tips/
 (0%)  
 http://asage.org/index.php/ASAGE/comment/view/236/0/25962 http://periodicos.unespar.edu.br/index.php/vortex/comment/view/1348/0/19184 http:/
 (0%)  
 http://35.247.182.14/ http://146.66.104.9/ http://139.99.118.73/ http://rumahjasagroup.com/ http://tokorohani.com/ https://syair4d.com/
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 http://www.ices.dk/news-and-events/asc/ASC2016/Lists/ASC%20survey%202016/DispForm.aspx?ID=221
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 http://sbonaga.xyz/
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 http://www.lssc.edu/about/Lists/ContactUs/DispForm.aspx?ID=533
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 https://sac.edu/Lists/SharePointIssues/DispForm.aspx?ID=466
 (0%)  
 http://garenapoker.com/ http://garenapoker.net http://garenapoker.org/ http://garenapoker99.com/
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  http://viagrausaasli.com/ - https://works.bepress.com/MasRizalShop/2/ - https://works.bepress.com/MasRizalShop/3/
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 https://www.penirumherbal.co.id/ - https://works.bepress.com/MasRizalShop/4/ - https://works.bepress.com/MasRizalShop/17/
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 Judi Online Bola88 Terbaik dan Terpercaya Di Dunia. Dengan Memberikan Pelayanan Terbaik untuk anda http://112.140.185.132/
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 http://uid.me/idnbet368
 (0%)  
 http://www.yougen.co.uk/profile/idnbet368/
 (0%)  
 1995
 (0%)  
 http://viagrausaasli.com/ - https://works.bepress.com/MasRizalShop/2/ - https://works.bepress.com/MasRizalShop/3/
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 https://www.penirumherbal.co.id/ - https://works.bepress.com/MasRizalShop/4/ - https://works.bepress.com/MasRizalShop/17/ -
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 Berita Olahraga Terbaru Hari Ini
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 Judi Online Nagabola, maka memahami permainan http://bettegreville.wikidot.com/blog:2 & http://112.140.185.132/
 (0%)  
 https://hotdesimovs.com
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 http://research.psut.edu.jo/Lists/WebsiteSurvey/DispForm.aspx?ID=481
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 Find collection of restaurant surveys at oneplace https://patronsurvey.com/
 (0%)  
 https://explorevietnamtourism.blogspot.com/
 (0%)  
 34
 (0%)  
 oliswel https://oliswel.com/
 (0%)  
 Situs Resmi Bola88 Indonesia
 (0%)  
 <a href="http://www.maleextrareviewguide.com/make-dick-bigger/" target="_blank">http://www.maleextrareviewguide.com/make-dick-bigger/</a> <a
 (0%)  
 Daftar dan bermain Judi Sabung Ayam S128 http://www.batik4d.vip/index/cockfight Sekarang Juga di Batik4D dan menangkan
 (0%)  
 Togel Online Indonesia
 (0%)  
 http://capsaviva.site/ , http://capsaviva.site/jackpot.php , http://capsaviva.site/news.php?id=5319 , http://capsaviva.site/register.php
 (0%)  
 http://199.192.25.83/ , http://199.192.25.83/freechip-bola-togel/ , http://199.192.25.83/freechip-bola-togel/ , http://199.192.25.83/tips-tr
 (0%)  
 PokerCash
 (0%)  
 http://situsbola88.co/
 (0%)  
 http://178.128.52.48/
 (0%)  
 https://capsaq.info/
 (0%)  
 Situs Aplikasi Poker Online Bersama Lulupoker
 (0%)  
 SbobetBookie
 (0%)  
 http://ncnpoker.com/
 (0%)  
 Agen Situs Taruhan Bola online http://112.140.185.87/
 (0%)  
 Agen Taruhan Bola Terpercaya KotaTaruhan
 (0%)  
 Situs Judi Online Resmi Oke188 Indonesia
 (0%)  
 Situs Resmi Daftar Sbobet Online Indonesia Di Nagahoki
 (0%)  
 judi game dingdong online terpercaya https://pokersgp.com/
 (0%)  
 http://indah4d.website/
 (0%)  
 12agen qq dominobet terbesar di indonesia http://domino777.info/
 (0%)  
 Situs Resmi IDN Poker Online Indonesia Kuilpoker Link : https://kuilpoker.com/
 (0%)  
 Bola88 Indonesia Terpercaya 2019
 (0%)  
 2015
 (0%)  
 Call Yahoo Mail Customer Support Phone Number 1-844-851-9487 Yahoo Mail is a standout More info:- https://yahoo-emailsupport.org/
 (0%)  
 sfsd
 (0%)  
 Norton.com/Setup With Product Key Support for www.Norton.com/Setup With Product Key call customer support phone number now +1-844-851-9487
 (0%)  
 Learn All Steps for Microsoft office setup Download, Installation and Activate. Enter office setup product key on www.comofficesetup.com
 (0%)  
 On the off chance that you have been experienced with windows 10 activation error 0xc004f050 you can get the correct arrangement given in
 (0%)  
 Epson Printer Customer Support Number https://www.printersupport24x7.com/epson-printer-support/ https://www.printersupport24x7.com/ Need
 (0%)  
 Brother Printer Customer Support Number USA https://brotherprintertechsupport.com/ Brother Printer Tech Support - Facing problem with your
 (0%)  
 Yahoo Mail Customer Support Number. https://yahoo-emailsupport.org/
 (0%)  
  https://watchotc.com
 (0%)  
 http://batik4d.us/ Bagaimana sih Sistem Bermain Judi Sabung Ayam Online, bagi para pecinta game judi sabung ayam konvensional.
 (0%)  
 1991
 (0%)  
 Daftar poker di Garenapoker agen judi online terpercaya Visit My Site : http://garenapokercc.com/
 (0%)  

Total: 358

5. Current Job Title

 staff assistant
 (1%) 
 
 Administration Officer
 (1%) 
 
 IT Security Manager
 (0%)  
 Senior Civil Engineering Technician
 (0%)  
 Principal clerk
 (0%)  
 Administration Officer
 (0%)  
 CIVIL ENGINEERING TECHNOLOGIST
 (0%)  
 Accountant
 (1%) 
 
 Senior Clerk
 10 (3%) 
 
 Project Manager
 (1%) 
 
 RECRUITMENT ADMINISTRATOR
 (0%)  
 Acting Senior Manager Corporate Procurement
 (0%)  
 Executive Secretary
 (0%)  
 TRAINEE DRAUGHTSPERSON
 (0%)  
 Admin Assistant
 (0%)  
 Research officer at Local History Museum
 (0%)  
 Web
 (0%)  
 Librarian
 (1%) 
 
 consumer relations
 (0%)  
 internship
 (0%)  
 Principal Clerk
 (2%) 
 
 Administrator
 (1%) 
 
 Senior Manager
 (1%) 
 
 senior technical planner
 (0%)  
 Clerical Assistant
 (0%)  
 PRINCIPAL BUILDING INSPECTOR
 (0%)  
 draughtman
 (0%)  
 Senior Admin Officer
 (0%)  
 WORKS CONTROLLER
 (0%)  
 Clerk
 (0%)  
 acting works scheduler
 (0%)  
 Senior Clerk
 (0%)  
 Senior Technician
 (1%) 
 
 project coordinator
 (0%)  
 Receptionist
 (0%)  
 Recruitment Administrator
 (0%)  
 Librarian(cataloguer)
 (0%)  
 Trainee PME Officer
 (1%) 
 
 data capture clerk
 (1%) 
 
 IT Project Manager
 (0%)  
 assistant
 (0%)  
 Civil Engineering Technologist
 (1%) 
 
 intern
 (1%) 
 
 ADMINISTRATOR
 (0%)  
 Chief Civil Engineering Technician
 (0%)  
 Graduate work experience programme
 (0%)  
 Legal Advisor
 (0%)  
 senior clerk
 (1%) 
 
 Programmes Co-ordinator
 (0%)  
 Meter Reading Controller
 (0%)  
 Manager
 (2%) 
 
 Captain
 (0%)  
 Candidate Civil Engineer
 (0%)  
 CHIEF DRAUGHTSPERSON
 (0%)  
 Acting Senior Manager
 (0%)  
 Senior Manager : Road Design West
 (0%)  
 principal clerk
 (1%) 
 
 officer
 (0%)  
 Specialist Ecologist
 (0%)  
 IT Support Officer
 (0%)  
 Photographer
 (0%)  
 manager
 (1%) 
 
 Senior Internal Auditor
 (0%)  
 senior admin officer
 (0%)  
 Project Officer
 (1%) 
 
 CLERK
 (0%)  
 Principal Supervisor
 (0%)  
 ******
 (0%)  
 Manager Administration
 (0%)  
 Land Acquistion Officer
 (0%)  
 SAICA Graduate - Trainee Accountant
 (0%)  
 Clerk
 (1%) 
 
 Graduate Trainee
 (1%) 
 
 graduate
 (0%)  
 Project Executive: Public Transport Law Enforcement, Safety & Compliance
 (0%)  
 Customer Care Supervisor
 (0%)  
 Library Assistant
 (1%) 
 
 Candidate Engineer
 (0%)  
 Call Centre Agent
 (0%)  
 Project Exec
 (0%)  
 Senior Manager Urban Traffic Control
 (0%)  
 coordinator
 (0%)  
 estate assistant (graduate work experience)
 (0%)  
 wep
 (0%)  
 in-service trainee
 (0%)  
 SNR CLERK
 (0%)  
 IT Portfolio Manager
 (0%)  
 Senior Environmental Technician
 (0%)  
 clerk
 (1%) 
 
 supervisor
 (1%) 
 
 Supervisor
 (0%)  
 Artisan - Auto Electrician
 (0%)  
 admin officer
 (0%)  
 Internal Control officer
 (0%)  
 Financial Officer
 (0%)  
 cleaner
 (0%)  
 Chief traffic engineering technician
 (0%)  
 Senior Administration Officer
 (0%)  
 Executive Secretary
 (0%)  
 revenue call centre agent
 (1%) 
 
 Project Data Administrator
 (0%)  
 Senior Internal Control Officer
 (0%)  
 Architect
 (0%)  
 Senior Manager: catchment Management
 (0%)  
 Admin
 (0%)  
 Sport Officer
 (0%)  
 Clerk, previously acted as administration officer
 (0%)  
 Professional Senior Architectural Technologist
 (0%)  
 Trainee officer
 (0%)  
 Accident Coder
 (0%)  
 Project Executive
 (1%) 
 
 Graduate Work Experience
 (0%)  
 principal clesk
 (0%)  
 OMBUDS OFFICER
 (1%) 
 
 HR Mananger
 (0%)  
 Senior Management Advisor
 (1%) 
 
 Intern
 (1%) 
 
 Administration Manager and Systems
 (0%)  
 Business Analyst
 (0%)  
 paralegal
 (0%)  
 HRO
 (0%)  
 Officer
 (0%)  
 sampler
 (0%)  
 Senioe Manager
 (0%)  
 senoir clerk
 (0%)  
 in-service-trainee
 (0%)  
 Section leader
 (0%)  
 building inspector
 (0%)  
 administrator
 (0%)  
 GRADUATE TRAINEE
 (0%)  
 Senior Survey Technician
 (0%)  
 Contact Centre Consultant
 (0%)  
 senior customer service
 (0%)  
 Senior Manager : Pavement & Geotechnical Engineering
 (0%)  
 call centre agent
 (0%)  
 Professional Technologist
 (0%)  
 Civil Engineer
 (0%)  
 Principal Land Information Clerk
 (0%)  
 Deputy Head
 (0%)  
 Deputy Head: Plant & Engineering
 (0%)  
 Building Inspector
 (0%)  
 Laboratory attendant
 (0%)  
 Senior Conservation Officer
 (0%)  
 Environmental health practitioner
 (0%)  
 Principle clerk
 (0%)  
 PROGRAMME MANAGER: KM
 (0%)  
 librarian
 (1%) 
 
 Contracts Officer
 (0%)  
 GIS Technician
 (0%)  
 SENIOR CLERK
 (0%)  
 HR Staff Assistant
 (0%)  
 Systems Controller
 (0%)  
 Senior Manager : Human Resources
 (0%)  
 Cashier Clerk (trainee)
 (0%)  
 admin ass
 (0%)  
 Nursing Services Manager
 (0%)  
 senior projects
 (0%)  
 graduate work experience
 (0%)  
 STATION COMMANDER
 (1%) 
 
 SENIOR LIBRARIAN
 (0%)  
 Communications and Liaison Officer
 (0%)  
 Building Assessor
 (0%)  
 PROPERTY VALUER
 (0%)  
 call centre agent (internship)
 (0%)  
 Building inspector trainee
 (0%)  
 Project Coordinator
 (0%)  
 Field Worker
 (0%)  
 Financial officer
 (0%)  
 Project liaison officer
 (0%)  
 Assistant Librarian
 (0%)  
 SINIOR CLECKY
 (0%)  
 PRINCIPAL CLERK
 (1%) 
 
 Internship
 (0%)  
 intern at information management unit
 (0%)  
 supervisor
 (0%)  
 senior control officer
 (0%)  
 admin clerk
 (0%)  
 Asset Coordinator
 (0%)  
 Fire Fighter(Station Commander)
 (0%)  
 fireman
 (0%)  
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 General office assistant
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 https://mayphatdienvogia.com/may-phat-dien-cong-nghiep/may-phat-dien-doosan/
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 Housing Officer
 (0%)  
 intern: clerk
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 http://www.teisan.com/
 (0%)  
 Toko Papan Karangan Bunga
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 internship INK ABM
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 (0%)  
 daftar situs agen judi dominoqq online terpercaya indonesia
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 fixthephoto
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 highendbeautyretouching
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 damagedphotorestoration
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 administrator
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 (0%)  
 dat phong khach san truc tuyen tai Vietnam gia re nhat
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 https://taskudankamu.com
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 weight loss
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 seo
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 http://www.bookyogatrainingrishikesh.com/
 (0%)  
 https://makibet.com
 (0%)  
 AREA CLEANSING OFFICER
 (0%)  
 Graduate work experience program
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 IT
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 https://kodetogels.com/ http://omlagi.com/ http://pokerwarung.com/ http://sbonaga.tips/ https://pokersgp.com/ http://www.batik4d.vip/
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Total: 358

6. The current hierarchy structure enables communication flow that facilitates learning?

 Yes
 215 (60%) 
 
 No
 104 (29%) 
 
 Don’t know
 39 (11%) 
 

Total: 358

7. The organisation gives formal opportunities for sharing knowledge and experiences with fellow workers for mutual learning?

 Yes
 197 (55%) 
 
 No
 131 (37%) 
 
 Don’t know
 30 (8%) 
 

Total: 358

8. The organisation gives informal opportunities for sharing knowledge and experiences with fellow workers for mutual learning?

 Yes
 197 (55%) 
 
 No
 111 (31%) 
 
 Don’t know
 50 (14%) 
 

Total: 358

9. Staff and fellow employees are rewarded for contribution to organisational learning i.e. through regular feedbacks, employee recognition etc.

 Yes
 134 (37%) 
 
 No
 167 (47%) 
 
 Don’t know
 57 (16%) 
 

Total: 358

10. There are well defined processes for  sharing of knowledge

 Yes
 157 (44%) 
 
 No
 155 (43%) 
 
 Don’t know
 46 (13%) 
 

Total: 358

11. There are well defined processes for creation of knowledge

 Yes
 141 (39%) 
 
 No
 147 (41%) 
 
 Don’t know
 70 (20%) 
 

Total: 358

12. Employee exchanges of information for solving problems are encouraged in the organization.

 Yes
 226 (63%) 
 
 No
 97 (27%) 
 
 Don’t know
 35 (10%) 
 

Total: 358

13. The organization provides environment for improving work knowledge of the employees

 Yes
 235 (66%) 
 
 No
 99 (28%) 
 
 Don’t know
 24 (7%) 
 

Total: 358

14. Staff are encouraged to visit other organisations (in the same field) and expected to give a detailed feedback.

 Yes
 117 (33%) 
 
 No
 198 (55%) 
 
 Don’t know
 43 (12%) 
 

Total: 358

15. Resources and facilities for individual development is available to all levels in the organisation.

 Yes
 182 (51%) 
 
 No
 133 (37%) 
 
 Don’t know
 43 (12%) 
 

Total: 358

16. Knowledge exchanges are documented for future reference

 Yes
 157 (44%) 
 
 No
 124 (35%) 
 
 Don’t know
 77 (22%) 
 

Total: 358

17. Does your organisation capture and use knowledge obtained from other industry sources such as industrial associations, competitors, clients and suppliers?

 Yes
 164 (46%) 
 
 No
 96 (27%) 
 
 Don’t know
 98 (27%) 
 

Total: 358

18. Does your organisation capture and use knowledge obtained from public research institutions including universities and government laboratories?

 Yes
 173 (48%) 
 
 No
 79 (22%) 
 
 Don’t know
 106 (30%) 
 

Total: 358

19. Does your organisation dedicate resources to detecting and obtaining external knowledge and communicating it within your firm or organisation?

 Yes
 144 (40%) 
 
 No
 123 (34%) 
 
 Don’t know
 91 (25%) 
 

Total: 358

20. Does your organisation encourage workers to participate in project teams with external experts?

 Yes
 154 (43%) 
 
 No
 148 (41%) 
 
 Don’t know
 56 (16%) 
 

Total: 358

21. Does your organisation encourage interdepartmental sessions where lessons are learned?

 Yes
 170 (47%) 
 
 No
 146 (41%) 
 
 Don’t know
 42 (12%) 
 

Total: 358

22. Does your organisation allow for social interaction among individuals within the organisation?

 Yes
 237 (66%) 
 
 No
 90 (25%) 
 
 Don’t know
 31 (9%) 
 

Total: 358

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